Problems?
If you're experiencing a network problem which appears to relate to the UHI Network itself (rather than your local network which connects to UHI), please follow one of the reporting routes below.
Periodically we will post notices, tips or workarounds on the FAQ page.
Please be as specific as possible when describing the problem.
The Highland Council Education ICT Unit has its own Helpdesk facility to provide support to schools as follows –
Tel: 01463 711760
Fax: 01463 238732
Email: education.ict.helpdesk@highland.gov.uk
Perth & Kinross Council, Orkney Islands Council and Shetland Islands Council each operate their own Helpdesks. Users of these organisation networks should use their normal fault reporting process in each case.
We may need to contact you for more information, such as if we have trouble reproducing the problem you describe. Please be sure to give adequate contact details so that we can get back to you if need be.
